Where can I view my account balance and other information?
Your account balance, trade history, and other important account information are available to view after you’ve logged in to your account.
I want to close out my account, what is my next step?
You can either contact Customer Support via phone or send an email to [email protected] Typically, we prefer you to speak with your account manager prior to account closure. If you have accepted a bonus into your account, please be sure that you have reached your required turnover.
Do you have any refer-a-friend programs?
At Option888, we encourage customers to bring their friends and family on board to trade with us; therefore we offer you a reward for every referral that you bring to the platform. Rewards will be based upon your referral’s active account status. Please contact customer support for more details.
What type of documents will I need to provide?
Option888 is required to receive certain Know Your Customer (KYC) documents in order to prevent fraudulent trading and for additional customer security. The following documents are all required to be sent within 5 days of opening your account. Unfortunately, failure to send the required documents will result in your trading account being suspended.
The following documents are required:
1.) PROOF OF IDENTITY
Photo Identification – Valid, Government issued ID (i.e driver’s license or passport)
2.) PROOF OF ADDRESS
Utility Bill – Must be same as billing address (current – not older than 3 months)
3.) PROOF OF PURCHASE
Credit Card – Clear copy of credit card used for your deposit – Front and Back side. On the front side your name, first 6 digits, last 4 digits and the expiry date should be seen, on the back side your signature and all the information that is visible on the front side should be seen (CVV code can be hidden).
*Photographs from your smartphone or tablet are also acceptable
(Must be the same card used for your transaction)
You can upload your documents directly by logging into your account and visiting MyProfile/Uploads or you may send them via email to [email protected]
Do I need to install software to use Option888?
No. Option888 provides a stand-alone web-based trading solution and additional software in not needed. Once you have deposited funds into your account, you can trade right on the Option888 website, simply by logging in to your account.
What time zone is shown on the platform?
Option888 is set to GMT+0 (Greenwich Mountain Time) and its synchronized with all major world markets.